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Terms & conditions

  • The gift card/ eGift can be redeemed at any New Look store in the UK and online at
  • Please retain this gift card as the balance can be topped-up.
  • The minimum amount required to activate or top-up the gift card/ eGift is £1.
  • The maximum card limit is £1,000.
  • The gift card/ eGift will automatically expire after 24 months consecutive non-use, without notice, and any outstanding balance will be deducted.
  • The gift card/ eGift balance may be checked in-store, online at or by phoning Customer Services on 0845 226 3382.
  • Please treat your gift card/ eGift like cash. New Look is not responsible for lost, stolen, damaged or unauthorised use of this gift card.
  • New Look reserves the right to amend these Terms & Conditions at any time. Your statutory rights are not affected.
  • Full terms and conditions are available online at

Find out more about the Terms of Use.

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